Privacy Policy

1. Overview

This Privacy Policy explains how Comvera Tech Support and Comvera LLC collect, use, and protect information you provide through this website, through direct contact, and through related services such as Comvera Care subscriptions.

2. Information Collected

Information that may be collected includes:

• Name
• Email address
• Phone number
• Service address or general location
• Details you provide about your technology issue or support request
• Subscription and billing-related details processed through third-party providers

3. How Information Is Used

Your information may be used to:

• Respond to inquiries and schedule services
• Provide in-home, remote, or subscription-based support
• Send confirmations, receipts, or service-related communications
• Manage Comvera Care subscription support
• Improve services, communications, and customer experience

4. Payments and Third-Party Processors

Payments and subscription billing may be processed by third-party providers such as Stripe or booking platforms such as Thumbtack. Comvera Tech Support does not store full payment card information on this website.

Information submitted during checkout or booking may also be subject to the privacy practices of those third parties.

5. Sharing of Information

Comvera Tech Support does not sell personal information. Information may be shared only when reasonably necessary to operate the business, process payments, provide requested services, comply with law, or protect rights and safety.

6. Data Security

Reasonable steps are taken to protect information provided through the website and business operations. However, no system or transmission method can be guaranteed completely secure.

7. Cookies and Website Data

This website may use basic website technologies such as cookies, analytics, or hosting-related logs to support site functionality, traffic analysis, and performance. These tools generally do not identify you personally unless you voluntarily provide information.

8. Email and Communications

If you contact Comvera Tech Support, your email address and message content may be retained for customer service, scheduling, support follow-up, or plan-related communication.

9. Your Choices

You may request updates or corrections to information you previously provided, or ask questions about how your information is used, by reaching out through the contact page on this website.

10. Children’s Privacy

Services are not directed to children under 13, and this website is not intended to knowingly collect personal information from children.

11. Changes to This Policy

This Privacy Policy may be updated from time to time. Updates will be posted on this page with a revised effective date.

12. Contact

Questions about this Privacy Policy may be directed through the contact page on this website.