Stay covered — and stop worrying about tech issues.
Choose the level of support that fits your needs and peace of mind.
No contracts. Cancel anytime.
Save over 16% with an annual support plan
Best for: Light users
$20/month
or $199/year prepaid — save over 16%
Best for light users who want priority access and a lower-cost way to get help when something comes up.
Best for: Regular support
$50/month
or $499/year prepaid — save over 16%
Ideal for regular support needs, ongoing help, and customers who want built-in value and a locked lower rate.
Best for: Full-service / business
$100/month
or $999/year prepaid — save over 16%
White-glove support for customers who want proactive coverage, planning, and stronger support for home or small business.
Pick the level of support that matches how often you want help and how proactive you want your coverage to be.
| Feature | Access | Active | Advanced |
|---|---|---|---|
| Price | $20/mo $199/year (save 16%+) |
$50/mo $499/year (save 16%+) |
$100/mo $999/year (save 16%+) |
| Priority scheduling | Priority over non-members | Higher priority | Top priority |
| After-hours emergency access | ✓ | ✓ | ✓ |
| Included visits | None included | 2 Free Semi-Annual Checkups | 4 Free Quarterly Checkups |
| $150 Base Support rate | $135/hour | $125/hour | $100/hour |
| Email support | Quick-answer email support | Troubleshooting email support | Full concierge email support |
| Advisory & planning | — | — | ✓ |
| Home + small business support | — | — | ✓ |
| Remote support | — | — | ✓ |
| Access to online support tools | ✓ | ✓ | ✓ |
| Best for | Light users | Regular support | Full-service / business |
Good to know: Included visits are not cumulative and reset within the normal plan cycle.
Need advisory or project help without subscribing? Advanced-level support can also be scoped separately on a project basis.
